SEBI SCORES
Centralised SEBI grievance redressal and complaint tracking portal.
https://scores.sebi.gov.in
Primary contact for investor grievances
Investors are requested to first contact Smart Equity Brokers Pvt. Ltd. for resolution of any complaint relating to trading, broking or depository services.
Email: investorgrievances@smartequity.in
Website: https://smartequity.in
Complaint Redressal Process
1
Contact Smart Equity
Send the complaint with complete details and supporting documents.
2
Exchange / NSDL
Approach NSE, BSE, MCX or NSDL, depending on the subject matter.
3
SEBI SCORES
Escalate online for redressal and complaint tracking.
4
SMART ODR
Use online conciliation/arbitration for eligible unresolved disputes.
Mandatory Details
NamePANAddressMobile NumberEmail IDClient Code / UCC or BO ID, as applicableComplete complaint detailsRelevant supporting documents
Benefits
Easy and quick filing; effective communication; online tracking; speedy redressal; transparent and paperless process; and online dispute resolution where applicable.
Official Investor Grievance Portals
SMART ODR
Online conciliation and arbitration for eligible unresolved disputes.
https://smartodr.in/login
NSE NICE Plus
NSE online investor complaint registration and status tracking portal.
https://investorhelpline.nseindia.com/NICEPLUS/
BSE Investor Grievances
BSE online investor complaint registration portal.
https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
MCX IGRS
MCX Investor Grievance Redressal System for complaint registration and tracking.
https://igrs.mcxindia.com/
NSDL Investor Grievance
NSDL investor portal for depository-related services and grievances.
https://investor.nsdl.com/portal/en/home
Important Note
An investor should ordinarily first raise the grievance directly with Smart Equity Brokers Pvt. Ltd. If the matter is not resolved satisfactorily, the investor may approach the concerned Exchange or NSDL, escalate through SEBI SCORES, and use SMART ODR for eligible unresolved disputes.